Visitor
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1 Message
Remove device
There is a device on my network that I'm not aware of and I'm trying to remove it but the option to remove it is not there. I clicked on the device of interest and instead of having the option to remove it, it says this device needs to be disconnected before I remove it. I paused the wifi for that device but still am not able to remove it. How do I go about taking care off this?
CCTimothyA
Problem Solver
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785 Messages
2 years ago
@user_7e0c75 Thank you for reaching out and bringing this to our attention. I can understand the frustration this has caused you.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_628545
Visitor
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1 Message
2 years ago
I have unknown devices hooked up to my account and they're not in my household. It's some people who work in my building, I did not give them my password or anything. I need these devices to not be connected to my wifi account period or I will get another wifi service.
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