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user_y18blc
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4 Messages

Wednesday, December 10th, 2025 11:21 PM

Remove an old modem from my account

How can I remove my old modem from my account? I am planning to sell it to someone else. 

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16 hours ago

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EG

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114.8K Messages

21 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityVictor

Official Employee

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1.8K Messages

18 hours ago

 

user_y18blc Is the modem your own modem or a modem you are renting?

 

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user_y18blc

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@XfinityVictor​ It's mine. I am about to sell it to someone else. I upgraded my Internet speed recently and I bought a new modem. 

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18 hours ago

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user_y18blc

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@XfinityVictor​ Oh, I see what you meant. I bought it. It's not from Xfinity. 

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18 hours ago

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XfinityVictor

Official Employee

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1.8K Messages

 

user_y18blc Gotcha, we can certainly look into this. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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18 hours ago

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user_y18blc

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@XfinityVictor​ Great. Just messaged. 

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17 hours ago

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XfinityRay

Official Employee

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3.5K Messages

Much appreciated, @user_y18blc! We see your direct message and replied to you there. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 hours ago

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