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Friday, June 13th, 2025 9:24 PM
How do I Remotely reset of box and router
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Problem Solver
714 Messages
1 month ago
You can reboot the gateway through the app. You can troubleshoot problems with your cable box through the app as well. If you are using a third party router, you will have to refer to the manual to see if you can restart it remotely.
Official Employee
2.3K Messages
NoNoBadPuppy
Problem Solver
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714 Messages
1 month ago
You can reboot the gateway through the app. You can troubleshoot problems with your cable box through the app as well. If you are using a third party router, you will have to refer to the manual to see if you can restart it remotely.
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XfinityVianney
Official Employee
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2.3K Messages
1 month ago
Thank you for reaching out. I hope you are doing well today. As @NoNoBadPuppy mentioned, the Xfinity App/portal is the best path to troubleshoot your device, which you can read about here: https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box. This link covers how to reset your gateway: https://www.xfinity.com/support/articles/troubleshooting-your-cable-modem. If you're not connected to the home network, you will be limited to certain actions. Are you having issues with your services you feel is requiring the reset?
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