Visitor
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6 Messages
Regular interruption of service with CMSTATUS:DS_Diplexer_Mode_Change_Ignored: and UCD invalid or channel unusable; MODEM log messages
Hi,
I experience approximate 2 service interruptions per 24 hour period each lasting around 2 minutes associated with MODEM log messages that read:
(MAC addresses redacted)
13:15:54 Sun Jan 15 2023 |
Critical (3) | UCD invalid or channel unusable;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1; | |||
13:15:59 Sun Jan 15 2023 |
Notice (6) | Honoring MDD; IP provisioning mode = IPv6 | |||
13:16:08 Sun Jan 15 2023 |
Critical (3) | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. | |||
13:16:08 Sun Jan 15 2023 |
Critical (3) | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. | |||
13:16:08 Sun Jan 15 2023 |
Critical (3) | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. | |||
13:16:15 Sun Jan 15 2023 |
Notice (6) | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; | |||
13:16:22 Sun Jan 15 2023 |
Critical (3) | UCD invalid or channel unusable;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1; |
I've seen similar forum posts but never a clear diagnosis or resolution. I would appreciate help towards a solution as it is unsustainable to have conference calls interrupted on such a regular basis.
XfinityEricB
Official Employee
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909 Messages
11 months ago
Thanks for the public post. Now to see what I can do to assist! Can I get your first and last name, and full service address to locate your account please?
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EG
Expert
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101.6K Messages
11 months ago
@user_cdf06d
Please redact all of the CM MAC and the CMTS MAC addresses in your error log entries for your privacy. They are considered to be personal information. The posting of personally identifiable information is a violation of their forum guidelines. The forum bot will not allow your post to be seen publically. It flagged your post as "Private".
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user_24f3a2
Contributor
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18 Messages
11 months ago
I'm dealing with this as well. Are you by chance also running an MB8611?
It's gotten so frequent I just set up my old 8600 on a splitter so I can see if they both go down at the same time or if it's just the 8611.
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