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Purduegradmem
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Mon, Dec 28, 2020 10:00 AM

Regular connection drops on Webex/Zoom/PSNow over the past few weeks.

Hello - My internet connection has been rock solid all year until the past few weeks.  I've started to have issues keeping a connection up for services that require constant connections like Webex/Zoom/PSNOW streaming services.  Audio and video will drop out for 10-30 seconds on Webex/Zoom and the PSNOW service will disconnect because of network disconnects.  

 

This happens on ethernet and wifi connected devices.  I've looked at all the standard troubleshooting information and don't see anything alarming.  

 

Router Information

 

Device - Arris TG3482G

 

 
IndexLock StatusFrequencySNRPower LevelModulation
Downstream
Channel Bonding Value
33
34
35
36
37
38
39
40
41
42
43
44
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
159
 
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
603000000
609000000
615000000
621000000
627000000
633000000
639000000
645000000
651000000
657000000
663000000
669000000
483000000
489000000
495000000
501000000
507000000
513000000
519000000
525000000
531000000
537000000
543000000
549000000
555000000
561000000
567000000
573000000
579000000
585000000
591000000
597000000
690000000
611600000
38.983261
38.605377
38.983261
38.605377
38.605377
38.605377
38.983261
38.605377
38.983261
38.605377
38.983261
38.605377
40.366287
40.366287
40.366287
38.983261
40.366287
40.366287
40.366287
40.366287
40.366287
40.946209
38.983261
40.366287
38.983261
38.983261
38.983261
38.983261
38.983261
38.605377
38.983261
38.605377
38.983261
NA
-1.000000
-0.799999
-1.000000
-1.200001
-1.000000
-1.099998
-1.799999
-2.200001
-1.900002
-2.400002
-2.500000
-1.900002
0.400002
0.400002
0.500000
0.500000
0.200001
0.500000
0.299999
-0.200001
-0.500000
0.099998
-0.299999
-0.099998
-0.299999
0.000000
-0.299999
-1.000000
-1.000000
-0.700001
-1.400002
-1.200001
-0.799999
NA
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
UNSUPPORTED
OFDM
IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type
Upstream
Channel Bonding Value
1
2
3
4
5
Locked
Locked
Locked
Locked
Locked
39600000
16400000
22800000
29200000
35600000
1280 KSym/sec
5120 KSym/sec
5120 KSym/sec
5120 KSym/sec
5120 KSym/sec
47.500000
43.020599
44.020599
44.520599
46.020599
64QAM
64QAM
64QAM
64QAM
64QAM
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA
 
 
Unerrored CodewordsCorrectable CodewordsUncorrectable Codewords
CM Error Codewords
7970
3878
7704
7598
7369
7258
7153
7017
6896
6779
6672
6488
6371
6265
6128
5983
5876
5736
5606
5490
5384
5246
5125
5012
4908
4769
4646
4529
4425
4272
4158
4053
41
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

 

Event LogsAll logs from Last Week    
ti_dhcp6c[8749]: 72001011-DHCPv6 - Missing Required Option 822020/12/27 08:26:33Critical
ti_dhcp6c[8749]: 72001011-DHCPv6 - Missing Required Option 822020/12/27 08:26:33Critical
ti_dhcp6c[8749]: 72001011-DHCPv6 - Missing Required Option 242020/12/27 08:26:33Critical
ti_dhcp6c[8749]: 72001009-DHCPv6 - No Advertise or Reply Received 1 times2020/12/27 08:26:33Critical
ti_dhcp6c[8749]: 72001011-DHCPv6 - Missing Required Option 822020/12/25 12:16:37Critical
ti_dhcp6c[8749]: 72001011-DHCPv6 - Missing Required Option 242020/12/25 12:16:37Critical
ti_dhcp6c[8749]: 72001011-DHCPv6 - Missing Required Option 822020/12/25 12:16:36Critical
ti_dhcp6c[8749]: 72001009-DHCPv6 - No Advertise or Reply Received 1 times2020/12/25 12:16:36Critical
nobody[31449]: 72002012-LAN Provisioning DHCPv4-IP Address Conflict for 10.0.0.2172020/12/23 21:22:52Informational
[Harvester][2923]: Harvester StartAssociatedDeviceHarvesting : Started Thread to start DeviceData Harvesting2020/12/23 20:57:55Notice
DHCPv4[8779]: 72001001-DHCPv4 Provision - Completed2020/12/23 20:56:42Informational
ti_dhcp6c[8749]: 72001002-DHCPv6 Provision - Completed2020/12/23 20:56:41Informational
ti_dhcp6c[8749]: 72001011-DHCPv6 - Missing Required Option 822020/12/23 20:56:39Critical
ti_dhcp6c[8749]: 72001011-DHCPv6 - Missing Required Option 242020/12/23 20:56:39Critical
ti_dhcp6c[8749]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Thu Dec 24 02:56:38 20202020/12/23 20:56:39Critical
ti_dhcp6c[8749]: 72001011-DHCPv6 - Missing Required Option 822020/12/23 20:56:38Critical
ti_dhcp6c[8749]: 72001011-DHCPv6 - Missing Required Option 242020/12/23 20:56:38Critical
ti_dhcp6c[8749]: 72001004-DHCPv6 Provision - 2 Retries Attempted with Last attempt at Thu Dec 24 02:56:36 20202020/12/23 20:56:38Critical
ti_dhcp6c[8749]: 72001004-DHCPv6 Provision - 1 Retries Attempted with Last attempt at Thu Dec 24 02:56:35 20202020/12/23 20:56:36Critical
eRouterEvents[8627]: 72003004-eRouter enabled as Dual Stack2020/12/23 20:56:34Informational

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