REFUND

[Edited: All Caps]

Xfinity took an unauthorized payment of $132.00 on June 19th. I do not have Auto Pay and never have. My bill isn't $132.00, and my bill wasn't even due yet. Because of the actions of your company, my bank canceled the card you took the payment from and issued me a new card, which you have had for weeks. I just got off the phone with my bank, and even if you truly refunded that money to my old card, it would still go back to my bank account. I don't know what kind of game this company is playing, but I want my money back in my bank account as soon as possible. Your CSRs keep giving the same stupid excuses as to why it hasn't happened yet.

I am furious, and I am done. I want my money back now.