Visitor
•
5 Messages
REFUND
XFINITY TOOK AN UNAUTHORIZED PAYMENT OF $132.00 JUNE 19TH. I DO NOT HAVE AUTO PAY AND NEVER HAVE AND MY BILL ISN'T $132.00 AND MY BILL WASN'T EVEN DUE YET. BECAUSE OF THE ACTIONS OF YOUR COMPANY MY BANK CANCELED THE CARD YOU TOOK IT FROM AND ISSUED ME A NEW CARD WHICH YOU HAVE HAD FOR WEEKS. I JUST GOT OFF THE PHONE WITH MY BANK AND EVEN IF YOU TRULY REFUNDED THAT MONEY TO MY OLD CARD THEN IT WOULD STILL GO BACK TO MY BANK ACCOUNT. I DON'T KNOW WHAT KIND OF A GAME THIS COMPANY IS PLAYING BUT I WANT MY MONEY BACK IN MY BACK ASAP. YOUR CSR'S KEEP GIVING THE SAME STUPID EXCUSES AS TO WHY IT HASN'T HAPPENED YET. I AM FURIOUS AND I AM DONE, I WANT MY MONEY BACK NOW.



XfinityJon
Official Employee
•
1.6K Messages
3 hours ago
Good evening user_m6m5pe. I will be more than happy to look into this further for you. Had you set up any post dated payments? Without autopay or a future dated payment scheduled, a payment would not be deducted. Is this for an Xfinity Mobile chare or for an Xfinity internet charge?
0
0