Refund - Miscommunication

Hello,

I moved out of my apartment on 10/13. I was billed for a full service on 10/25. I called recently to confirm, and I am still being billed. I told the representative that i moved out in the 13th, and I no longer needed the service but I was still being billed. They canceled everything, but I think they were under the impression that the day I called is when I moved out. That is not the case. It was 10/13.

I would like a refund for the 13th-31st, as I was not using the services. I would also like the $6 charge on the account to be reimbursed as well. Thank you!

Best,

Taylor L.