Visitor
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1 Message
Recurring micro drops after neighborhood XFinity upgrades
Since October 20 when work was done in my neighborhood for XFinity service upgrades, I've been experiencing persistent micro drops in internet connectivity every couple of minutes. After hours in chat with support, they were unable to get the issue resolved and they ended up terminating my network completely. I've since gotten a new Gateway and am reconnected. However the micro drops have not subsided. This issue did not happen before the work was done. How do I get the issue escalated past level 1 support so that a tech will investigate the neighborhood node?
XfinityThomasA
Official Employee
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4.1K Messages
15 hours ago
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
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EG
Expert
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122.9K Messages
21 minutes ago
@XfinityThomasA @user_h4psfs
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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