Regular Visitor
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4 Messages
Recurring Internet Outage after Service Upgrade
In searching the forum, I have found a number of customers with this issue, but have not found an ultimate answer.
After upgrading my service (and my modem) yesterday, my internet drops every 45 minutes or so and is down for 3-5 minutes. Had the tech out (again) today and he discovered that I was having a bunch of "DHCPv6 - Missing Required Option 82" and "DHCPv6 - Missing Required Option 24" events. this is the same problem I keep seeing all over these boards. He swapped the modem, but the problem began again shortly after he left.
Is there a solution?? @CCKenF seemed to help at least one of the users.
Help!... thanks!
DapperDanDet
Regular Visitor
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4 Messages
5 years ago
Update... this appears to be 100% the same issue as discussed in this thread:
https://forums.xfinity.com/t5/Your-Home-Network/Periodic-connection-drops-Hourly-now-about-every-15-minutes/m-p/3272994/thread-id/309599
and this one:
https://forums.xfinity.com/t5/Your-Home-Network/Re-Modem-keeps-losing-internet-connection-almost-daily/m-p/3284182
Any ideas?!?
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EG
Expert
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111.6K Messages
5 years ago
So have you checked your signal stat figures as in those threads that you referenced ?
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DapperDanDet
Regular Visitor
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4 Messages
5 years ago
Is this what you're talking about?
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EG
Expert
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111.6K Messages
5 years ago
Yes. And they are all good ! Would you please also post the RF error / event log entries from the modem.
Would you please also post the RF error / event log entries from the modem.
What is the exact make and model number of the modem ?
Is this with a WiFi connection ?
If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
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user_f966b5
1 Message
4 years ago
I had this same problem what fixed it for me was buying my own modem and disabling ipv6. They are still going to fix this problem in the meantime but if you have a similar problem I recommend you buy your own modem and try to disable your ipv6 and just go with ipv4. Problem seemed to be in my logs that the modem would pop a provision code for ipv6 after a few min to a hour it would disconnect and the whole modem would restart itself. Then come back online as duelstack meaning using both ipv6 and ipv6 then would loop back to ipv6 provisioning then crash again. You can’t disable this on the rented modems unfortunately I tried but as soon as I did that no more problems. Talked to my tech about it they think it’s a 5G tower causing interference idk but I got my internet working myself after 10 techs and constant problems since the 25th
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Jlavaseur
Problem Solver
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948 Messages
4 years ago
You can actually turn off ipv6 on your network adapter, if this a computer, I would possibly try that before purchasing a new modem
(edited)
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jweaver0312
Expert
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2.1K Messages
4 years ago
Year old dead thread being locked, please feel free to start your own post if you are having this same issue.
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