Visitor
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1 Message
Recurring Intermittent service outage every afternoon from 12 to 4pm
I need to report a recurring intermittent service outage that has not been resolved after three technician visits. My XBB gateway loses its connection to the Xfinity network every afternoon. Internet, TV and voice all stop working, while the Wi-Fi network itself remains visible and devices show " Connected without internet". The XBB repeatedly cycles through flashing yellow to green and white lights.
I have documented the outages by time and this has been happening repeatedly every afternoon. Three technicians have come out and still the issue persists.
EG
Expert
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121.9K Messages
3 days ago
What do the modem's signal status values look like ? Try getting them here; http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
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XfinityMelinda
Official Employee
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419 Messages
2 days ago
Hello @user_sj6l2a, and thank you for taking the time to post on our Xfinity Community Forum.
I understand how frustrating it must be to experience recurring service interruptions, especially after multiple technician visits without a resolution. We know how important it is to have a reliable connection for your internet, and this is not the experience we want for you.
Have you had a chance to review the link and questions our awesome Expert @EG shared with you? When you have a moment, could you provide the requested information so we can better understand what's happening?
In the meantime, you may also find our troubleshooting guide helpful: https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting.
Please keep us updated. We're here to help.
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