Visitor
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1 Message
Recurring Connection Drops - Work from Home Impact - 33027
To whom it may concern,
My internet service has been dropping several times a week for quite a while now. As I work from home, these frequent outages are unacceptable and are significantly impacting my ability to do my job.
Could you please investigate if there is an equipment issue or a known problem in my area? I look forward to a prompt resolution.
Thank you,
Fernanda [Edited: "Personal Information"]
user_gn7anb
Visitor
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10 Messages
2 days ago
I continue to have the same issues and Xfinity is failing to resolve. My local retail store and techs that have come out for me and neighbors say it's an areawide issue because lots of construction yet they try to insist that I need to troubleshoot. Makes no sense when my entire street of neighbors have the same issue at the same time on a regular basis throughout the week. They ran a new line to my neighbors house and that didn't resolve the issue. In fact, the new line is still waiting to be buried and she is still having the same exact issue. They have communicated that it is an issue outside the house which my local retail location also confirmed. I have had internet drops 5 times so far today; 8:32am, 9:17am, 10:01am, 10:31am, and 11:26am. This is common almost everyday for the last several months.
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XfinityDena
Official Employee
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4.3K Messages
2 hours ago
@user_tl33xz
I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working!
We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step.
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