Visitor
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1 Message
Recurring Connection Drops - Work from Home Impact - 33027
To whom it may concern,
My internet service has been dropping several times a week for quite a while now. As I work from home, these frequent outages are unacceptable and are significantly impacting my ability to do my job.
Could you please investigate if there is an equipment issue or a known problem in my area? I look forward to a prompt resolution.
Thank you,
Fernanda [Edited: "Personal Information"]
user_gn7anb
Visitor
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11 Messages
8 hours ago
I continue to have the same issues and Xfinity is failing to resolve. My local retail store and techs that have come out for me and neighbors say it's an areawide issue because lots of construction yet they try to insist that I need to troubleshoot. Makes no sense when my entire street of neighbors have the same issue at the same time on a regular basis throughout the week. They ran a new line to my neighbors house and that didn't resolve the issue. In fact, the new line is still waiting to be buried and she is still having the same exact issue. They have communicated that it is an issue outside the house which my local retail location also confirmed. I have had internet drops 5 times so far today; 8:32am, 9:17am, 10:01am, 10:31am, and 11:26am. This is common almost everyday for the last several months.
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