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stakka
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Regular Visitor

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6 Messages

Thursday, January 29th, 2026 11:02 PM

Recent Xfinity network upgrade in Colorado Spring, CO, goCoax MOCA network and a degraded Xfinity upload speed

I have an Xfinity internet service, and I also have a goCoax MOCA network where the Xfinity service and the MOCA network share the coax. Everything has been working smoothly, but I have noticed recently that my upload speeds have dropped significantly from 40 Mb/s to around 1 Mb/s. I know as part of the upgrade is to open up some more coax bandwidth to allow faster uploads, and so I am wondering if there is now an overlap in bandwidth that degrades the Xfinity upload speed?

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7 hours ago

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XfinityRichard

Official Employee

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3K Messages

24 days ago

Hi there, @stakka I'm sorry to hear about the slow upload speeds you are obtaining. Since it's been a few days since you last posted. Are you still having issues with your upload speeds?-Richard

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stakka

Regular Visitor

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6 Messages

Hi Richard, yes, the problem still exists and after more research on the internet it does seem the Xinity network upgrades here in Colorado Springs have severely degraded my MOCA network upload speeds. Not sure how to proceed with this.

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2 days ago

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XfinityJeffB

Official Employee

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38 Messages

Hello stakka that must be aggravating; but rest assured, we are help to assist you.

If you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d6303…

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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9 hours ago

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EG

Expert

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116.2K Messages

7 hours ago

@stakka @XfinityJeffB 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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