Skip to main content

    Support

    Offers

U
user_jw6fkh
1st Topic
1st Like

2 Messages

Friday, October 13th, 2023 9:49 AM

Closed

Recent Upgrade Issues

Yesterday, Xfinity performed upgrades in my area and service was down for a few hours. Once upgrades completed, service was restored. But now when connecting to our separate TV streaming app, local channels are now Philadelphia and no longer NY. Anyone else having this annoying issue?

Question

 • 

Updated 

2 years ago

150

1

0

XfinityThomasC

Official Employee

 • 

2.5K Messages

2 years ago

Hello @user_jw6fkh Can you provide details on what troubleshooting steps you've taken so far? For example, have you rebooted your modem and made sure you were on your private network? You may want to also delete the Xfinity Stream download and try to download it again. I would also double-check your channel lineup using our handy Xfinity App. Just scroll to the purple box "Steaming & TV support and click on the channel lineup button. Let us know if further help is needed. 

2

user_jw6fkh

2 Messages

Hello, after speaking with tech support from both parties, Xfinity changed my IP address. Then recontacted tech support (of the streaming app) and they reset my home address to the new IP. This solved our issue. The new IP address is getting it's signal from the proper region. 

2 years ago

0

XfinityThomasC

Official Employee

 • 

2.5K Messages

That's awesome news @user_jw6fkh! I'm happy you were able to get this resolved and shared the resolution with the community. In the future, if there is anything that our forum can assist you with, feel free to post a public message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here