Receiving less than half of speed in my plan

Question

I've lived at my current address for a few years now and have never received the original 800mbps speed or the gigabit+ speed I'm currently paying for, the highest my speed will ever get now is 700mbps~, on average it sits around 500-600. I've switched routers and modems, checked my cables in home up to the cable coming from the pole and everything on my end is good. Is there a chance a configuration at a local hub could be preventing me from receiving the speed I should be getting?

XfinityGabriel · Answer

user_bf0543, Hi there! Thanks for taking the time out of your day to reach out. As an internet customer myself, I can understand the importance of having your internet speed work correctly. You've come to the right place. Over social media, we are a team of experts who specialize in resolving internet service issues such as this. Let's get this fixed. Thanks for sharing the details on the troubleshooting steps you have taken so far. It really helps. Can you tell me if you have tried running an internet health test like in this link here: (https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting) via the Xfinity app yet? If so, what results does it pull for you?

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user_bf0543

Receiving less than half of speed in my plan

XfinityGabriel

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