New Poster
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12 Messages
Received notice that I now get 200 Mbps - just reboot - still stuck on 100Mpbs
Xfinity support is brain dead. I got an email saying they've upgraded me to 200Mbps - just reboot. Did that earlier today and still only get 100 Mpbs.
Called Comcast support and they wanted to do a restart - they did and had me on hold for 20 minutes. Restarted and speed still 100 Mbps. They need to upgrade the config file to 200 Mbps.
Agent came on hold - told me I needed to unplug the cable modem for 15 seconds. Did that (lost the call - while I was on cell, I have a microcell that is connected to my internet). Power disconnect/reconnect didn't work - still at 100 Mpbs.
So - all I need to do is get someone to fix my config file and push it to my modem but all Comcast knows is to tell you to reboot. You can't get to a tech who knows anything besides doing that. Truly a stupid system designed by stupid managers.
As an example of the stupidity is this form. Under Internet I get two selections - "Your Home Network" and "Email" My problem has nothing to do with either - it has to do with Xfinity provisioning of cable modems is incorrect.
Accepted Solution
JMN57
New Poster
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12 Messages
2 years ago
After numerous reboots I am now able to access speeds up to 200 Mbps. I have an owned cable modem (Motorola SB7621 which is rated to 900 Mbps - realistically top is likely closer to 600 Mbps). I was speed testing directly from my router (ASUS RT-AC86u).
Mark issue resolved.
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XfinityDilary
Official Employee
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2.1K Messages
2 years ago
Hey, @JMN57! Thanks for posting on our Community Forums. I'm sorry to hear about your speed concerns and experience. This is not how we would like you to feel. Could you please send our team a private message with your full name and full address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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Andyr1
Gold Problem Solver
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8K Messages
2 years ago
Just how are you testing? Comcast gateway or your own modem and router? Are you using WiFi or Ethernet? 100Mbit Ethernet will top out around 93-94. If you have your own modem/router, but the router only does 100Mbit, then everything will be limited to that. A poor or bad cable can also cause auto-negotiation to fail and it may drop from Gigabit to 100Mb.
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EG
Expert
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110K Messages
2 years ago
@JMN57 @XfinityDilary
Please circle back here and post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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