Rebooting modem daily. Xfinity t3 time out

I have to reboot my modem every day because of the xfinity time out. When I try to call, I get a technician tell me to reboot my modem. Which obviously resolves the short term issue. Long term issue is still not resolved. What are my next steps? How can I get a hold of someone else to resolve this?

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Responses

BruceW

Gold Problem Solver

•

26.5K Messages

5 years ago

If you want to troubleshoot this yourself, please see Internet Troubleshooting Tips. If you still need help, please post your modem or gateway's model number and signal information, especially downstream power levels and SNR, upstream power levels, and error log.

If you can't find the problem or you'd rather have Comcast take care of it, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device, or anything outside your home, you shouldn't be charged.

EG

Expert

•

111.6K Messages

5 years ago

Can't see your pics. Since you are a new poster, they need to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting them at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to them here.

Or copy all of the text of the status page and paste it into the body of your next post here.

Lauraandrews

Regular Visitor

•

8 Messages

5 years ago

Lauraandrews

Regular Visitor

•

8 Messages

5 years ago

Channel	Lock Status	Modulation	Channel ID	Freq. (MHz)	Pwr (dBmV)	SNR (dB)	Corrected	Uncorrected
1	Locked	QAM256	44	639.0	5.9	40.6	0	0
2	Locked	QAM256	17	465.0	7.8	41.7	0	0
3	Locked	QAM256	18	471.0	7.8	41.8	1	0
4	Locked	QAM256	19	477.0	8.0	41.8	1	0
5	Locked	QAM256	20	483.0	7.8	41.7	1	0
6	Locked	QAM256	21	489.0	7.7	41.6	0	0
7	Locked	QAM256	22	495.0	8.0	41.6	0	0
8	Locked	QAM256	23	507.0	8.2	41.7	0	0
9	Locked	QAM256	24	513.0	8.3	41.7	1	0
10	Locked	QAM256	25	519.0	8.2	41.7	1	0
11	Locked	QAM256	26	525.0	8.5	41.7	1	0
12	Locked	QAM256	27	531.0	8.4	41.6	1	0
13	Locked	QAM256	28	543.0	8.2	41.5	0	0
14	Locked	QAM256	29	549.0	8.4	41.5	1	0
15	Locked	QAM256	30	555.0	8.4	41.7	0	0
16	Locked	QAM256	31	561.0	8.4	41.7	0	0
17	Locked	QAM256	32	567.0	8.2	41.4	0	0
18	Locked	QAM256	33	573.0	8.2	41.6	0	0
19	Locked	QAM256	34	579.0	8.5	41.5	0	0
20	Locked	QAM256	35	585.0	8.4	41.5	0	0
21	Locked	QAM256	36	591.0	8.0	41.2	0	0
22	Locked	QAM256	37	597.0	7.2	40.8	0	0
23	Locked	QAM256	38	603.0	6.7	40.5	0	0
24	Locked	QAM256	39	609.0	6.7	40.6	0	0
25	Locked	QAM256	40	615.0	6.5	40.7	0	0
26	Locked	QAM256	41	621.0	6.5	40.8	0	0
27	Locked	QAM256	42	627.0	6.0	40.4	0	0
28	Locked	QAM256	43	633.0	5.7	40.3	0	0
29	Locked	QAM256	45	645.0	6.8	41.1	0	0
30	Locked	QAM256	46	651.0	6.3	40.8	0	0
31	Locked	QAM256	47	657.0	5.0	40.1	0	0
32	Locked	OFDM PLC	48	688.0	4.2	35.5	122942749	0

Upstream Bonded Channels

Channel	Lock Status	Channel Type	Channel ID	Symb. Rate (Ksym/sec)	Freq. (MHz)	Pwr (dBmV)
1	Locked	SC-QAM	1	5120	17.3	43.0
2	Locked	SC-QAM	2	5120	23.7	41.8
3	Locked	SC-QAM	3	5120	30.3	43.0
4	Locked	SC-QAM	4	5120	36.7	42.5

BruceW

Gold Problem Solver

•

26.5K Messages

5 years ago

@Lauraandrews wrote: [upstream and downstream channel info]

The signal info you posted looks OK. Please also post

the modem model number
the error log
the OFDM channel information.

LollyB

New Poster

•

2 Messages

5 years ago

I’m experiencing the same issue! In the past 3 days I’ve had to reboot my modem @ the least 6 to 7 times per day.

Lauraandrews

Regular Visitor

•

8 Messages

5 years ago

Appreciate youre help!

Acquire Downstream Channel

639000000 Hz

Locked

Internet Connection

Online	Connected
Number of Channels Connected
Downstream	32
Upstream	4

Modem: motorola MB8600

09:52:04 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	09:52:55 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	09:53:15 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	09:53:43 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	09:57:46 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	09:58:17 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	10:25:48 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	10:26:20 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	10:29:25 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	10:29:43 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	11:33:22 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	11:33:52 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	13:14:24 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	13:14:45 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	14:23:10 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	14:24:33 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	14:24:37 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	14:25:25 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	14:26:47 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	14:27:15 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	16:00:40 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	16:01:11 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	16:05:08 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	16:05:37 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	17:02:59 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	17:03:30 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	17:48:01 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	17:48:14 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	18:21:58 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	18:22:34 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	18:40:21 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;
	18:40:47 Wed Sep 23 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=00:40:36:61:4b:1c;CMTS-MAC=00:01:5c:62:58:6e;CM-QOS=1.1;CM-VER=3.1;

Although typically my event log shows

No Ranging Response Received - T3 Timeout CM-MAC

and

SYNC Timing Synchronization Failure - Failed to Aquire QAM/QPSK symbol timing. these are in the screenshots that wont show 😞

CCTambrey

Gold Problem Solver

•

3.4K Messages

5 years ago

Hello, Lauraandrews!

Thanks for reaching out to us here on the Xfinity Forums for help with this issue you are having. Many of us are working from home these days and I understand first-hand how important it is to have a consistent connection to the internet. I'd love to take a closer look and see what we can do to get you back to the reliable service we want you to have!
Please send me a private message with your first and last name, as well as your service address so I can assist.

To send a private message, click my name "ComcastTambrey", then click "send a message".

Your Home Network

Lauraandrews

Rebooting modem daily. Xfinity t3 time out

BruceW

EG

Lauraandrews

Lauraandrews

BruceW

LollyB

Lauraandrews

CCTambrey

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