Kenny94111's profile

Visitor

 • 

13 Messages

Wed, May 25, 2022 3:21 AM

Really weird gameplay issues on every game

I have been going back and forth with Xfinity for the last four months can anyone tell me if any of these values are off , I have had everything replaced down to my main line and I still have been having issues on my Xbox that seems like I’m lagging behind everyone meaning they are seeing stuff registering faster on their end then me.

Number:22H4H5FHDA01060
Downstream
Channel Bonding Value
Index
5
2
3
4
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
26
27
28
29
30
31
32
33
0
37
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Frequency
507000000
489000000
495000000
501000000
513000000
519000000
525000000
531000000
537000000
543000000
549000000
555000000
561000000
567000000
573000000
579000000
585000000
591000000
597000000
603000000
609000000
615000000
621000000
627000000
633000000
639000000
645000000
651000000
657000000
663000000
669000000
692800000
SNR
40.946209
40.366287
40.366287
40.366287
40.946209
40.366287
40.366287
40.366287
40.366287
40.366287
40.946209
40.946209
40.366287
40.946209
40.366287
38.983261
40.366287
40.366287
40.366287
40.366287
38.983261
40.366287
40.366287
38.983261
38.983261
38.605377
40.366287
40.366287
38.605377
38.983261
40.366287
41.25 dB
Power Level
4.599998
4.099998
4.400002
4.500000
4.500000
4.800003
5.099998
5.000000
5.000000
5.099998
5.099998
5.099998
4.900002
5.000000
5.099998
5.000000
4.900002
5.099998
5.099998
5.000000
4.800003
4.900002
5.000000
5.199997
5.000000
5.199997
5.400002
5.199997
5.300003
5.199997
5.199997
5.400002 dBmV
Modulation
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
OFDM
Upstream
Channel Bonding Value
Index
1
2
3
4
5
Lock Status
Locked
Locked
Locked
Locked
Locked
Frequency
29200000
39600000
16400000
22800000
35600000
Symbol Rate
5120 KSym/sec
1280 KSym/sec
5120 KSym/sec
5120 KSym/sec
5120 KSym/sec
Power Level
43.020599
42.500000
43.270599
43.020599
42.520599
Modulation
64QAM
64QAM
64QAM
64QAM
64QAM
Channel Type
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA
CM Error Codewords
Unerrored Codewords
12092
11924
11810
11675
11393
11276
10994
10880
10751
10603
10461
10332
10188
10067
9955
9826
9678
9565
9437
9311
9190
9078
8945
8815
8686
8554
8427
8305
8193
8066
7891
559030611
Correctable Codewords
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
3735936685
Uncorrectable Codewords
0
0
0
0
0

Visitor

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13 Messages

1分前

All logs for Today
DHCPv4[11823]: 72001001-DHCPv4 Provision - Completed 2022/5/24 19:30:56 Informational
DHCPv6[11920]: 72001002-DHCPv6 Provision - Completed 2022/5/24 19:30:54 Informational
DHCPv6[11920]: 72001011-DHCPv6 - Missing Required Option 82 2022/5/24 19:30:52 Critical
DHCPv6[11920]: 72001011-DHCPv6 - Missing Required Option 82 2022/5/24 19:30:52 Critical
DHCPv6[11920]: 72001011-DHCPv6 - Missing Required Option 24 2022/5/24 19:30:52 Critical
DHCPv6[11920]: 72001011-DHCPv6 - Missing Required Option 24 2022/5/24 19:30:52 Critical
DHCPv6[11920]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Wed May 25 00:30:51 2022 2022/5/24 19:30:52 Critical
DHCPv6[11920]: 72001004-DHCPv6 Provision - 1 Retries Attempted with Last attempt at Wed May 25 00:30:50 2022 2022/5/24 19:30:51 Critical
eRouterEvents[11796]: 72003004-eRouter enabled as Dual Stack 2022/5/24 19:30:49 Informational
[Wifi][2781]: WiFi radio Radio1 is set to UP 2022/5/24 19:29:55 Notice
eRouterEvents[3930]: 72003001-eRouter is administratively disabled 2022/5/24 19:29:40 Informational
DHCPv4[20302]: 72001020-DHCPv4 - IP Address Released 2022/5/24 19:29:39 Informational
DHCPv6[21201]: 72001011-DHCPv6 - Missing Required Option 24 2022/5/24 19:29:39 Critical
eRouterEvents[3930]: 72003004-eRouter enabled as Dual Stack 2022/5/24 19:29:38 Informational
DHCPv6[21201]: 72001011-DHCPv6 - Missing Required Option 24 2022/5/24 19:29:38 Critical

Visitor

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13 Messages

1分前

Firewall Logs

All logs for Today
FW.IPv6 FORWARD drop , 5 Attempts, 2022/5/24 22:25:07 Firewall Blocked
FW.IPv6 INPUT drop , 1534 Attempts, 2022/5/24 22:25:07 Firewall Blocked
EG

Expert

 • 

94.3K Messages

1分前

The signal stat values are all good / well within specs. Is this with a WiFi connection ? If so, for a test, can the Xbox be hardwired directly to the router / gateway device with an ethernet cable to see if it still has the same problem ?


With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before proceeding any further. 

Visitor

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13 Messages

@EG​ yes the Xbox is hardwired wit a cat 8 Ethernet cable.

Visitor

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13 Messages

To the 2.5 g port on the xb7 router

EG

Expert

 • 

94.3K Messages

1分前

O/k so even though the signal stats looked o/k at that snapshot in time, the error log entries confirm that something is going on. Perhaps there is noise ingress into the line(s) / an upstream channel / return path impairment somewhere.


There are other signal stat figures that can't be read by the modem. They are the "Upstream Rx Power" (Upstream Receive Power Level), the "Upstream SNR Ch." (Upstream Signal To Noise Ratio), and the "Upstream ICFR" (In Channel Frequency Response). These are as equally important in diagnosing connectivity issues as are the modem's stats.


I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. They will be able to poll the CMTS (Cable Modem Termination System) to check for any real-time degradation and / or error reports, see your node / cable plant, and modem health, and see whether or not everything is in the green zone. They can also see a history plot for the modem and poll for those upstream receive signal stats.

You should get a reply here in your topic. Good luck !

Visitor

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13 Messages

@EG​ thanks I appreciate

EG

Expert

 • 

94.3K Messages

@Kenny94111​ 

My pleasure ! ☺

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

 • 

13 Messages

@EG​ how long do they take to reach out normally?

Official Employee

 • 

209 Messages

@Kenny94111 Hello, hello! Thanks for creating a post on our Community Forums today. Let's see if we can dig a bit deeper into the signal readings and help get this fixed for you. There is nothing worse than having that slight delay that could cost the whole match! To get started, would you please send our team a direct message with your full name and full address? 

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://comca.st/39Y2Lja
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

 

@EG  I appreciate all of your help with this as well, of course. Thanks for all that you do for our community!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

13 Messages

@XfinityThomasD​ I sent you all a message and u guys said the signals are where you guys want them but I’d say otherwise

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