REALLY strange Comcast admin page question (EG help!!)

Yesterday i learned that when you bridge your Comcast gateway, you can no longer access it with 10.0.0.1 but instead 192.168.100. 1

I did that, and immediately was taken to the gateway's web page. I thought all was fine. BUT when I went to sign in with 'admin' and my changed password, I received "ACCESS DENIED!I

I tried several times, no luck.

Then I connected the gateway directly to my computer via Ethernet, rebooted the gateway and when my Internet came back, I accessed the gateway via 10.0.0.1.

The sign on page popped up, I used 'admin' and my previously changed password and got right in immediately!!!

I then connected the gateway back to my router, rebooted the gateway, accessed it via 192.168.100.1 and once again it said my access was denied. For some reason when using the two different URL addresses it wants two different passwords. I tried 'admin' and 'password' and that didn't work so I have no idea what it's looking for. And if I go through the hassle of restoring back to factory settings, I'm pretty sure the same thing will happen. It'll work great when connected directly to my computer, after bridging and going through my router it will not.

Do you have any idea what's going on here? I always appreciate your expertise. Thanks

Responses

AlanD

Problem Solver

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613 Messages

4 years ago

Gambit66

My comcast xFi gateway IS in bridge mode. I just want to log into it occasionally to check signal levels, etc. I know there's nothing to adjust, I understand all that you are saying.

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XfinityJosephA

Official Employee

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1.7K Messages

I'm very sorry we did not speak with you directly. We should have contacted you to discuss the issue further. I have never seen this exact same issue using my service, but I have seen some head scratches that's for sure. I don't know exactly why you would be seeing this issue with your interface when bypassing your router. It’s definitely related to how your devices are seeing your network. Since you are bypassing your Xfinity gateway while in bridge mode and then bypassing your router and testing directly to the modem your equipment might need to be reset. I recommend resetting all your equipment and making sure bridge mode is disabled if you log into your modem to check your signals and you are seeing this issue again.

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4 years ago

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AlanD

Problem Solver

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613 Messages

4 years ago

Thank you ComcastJosephB for your reply.

It IS a total headscratcher, LOL.

I've connected directly to the gateway via Ethernet bypassing my router. I've then done a factory reset on my Comcast gateway, started totally from scratch, changed my password again, and put the gateway in bridge mode. As I say, when I access through 10.0.0.1 I see the gateway's GUI and can enter using my changed password. When i go out and access through 192.168.100.1, I see the GUI again but my password is denied. My router is out of the system both times.

This makes NO sense to me either, but it's what's happening even after a factory reset. Twilight Zone time, lol.

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Gambit66

Problem Solver

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341 Messages

4 years ago

I've connected directly to the gateway via Ethernet bypassing my router. I've then done a factory reset on my Comcast gateway, started totally from scratch, changed my password again, and put the gateway in bridge mode. As I say, when I access through 10.0.0.1 I see the gateway's GUI and can enter using my changed password. When i go out and access through 192.168.100.1, I see the GUI again but my password is denied. My router is out of the system both times.

@AlanD Your details are not correct and confusing. As you say, your router is not connected to your modem/router, then if your router is not hooked up, you do not put your modem in bridge mode, The only time a modem should be set to bridge mode, is when you have your personal router connected to it. No router connected, bridge mode not needed.

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AlanD

Problem Solver

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613 Messages

4 years ago

Mr Gambit

If you read this thread you'd know that I KNOW that the only reason you put a gateway in bridge mode is if you're going to use a router and I DO use a router.

The ONLY reason that I had my router out of the circuit was just for diagnostic purposes because someone told me that it was the router causing the problem so just this ONE time, by removing my router from the equation I wanted to show that it was not the router.

I'm sorry if this is confusing.

(edited)

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CCTyler1

Problem Solver

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409 Messages

No, absolutely not! All the information you have been providing us, throughout this entire conversation has been a huge help to us, and our back office team, handling these tickets; thank you so much! I also realize you've been working on this with us for quite some time now, so please know that your time, patience, and all your hard work does not go unappreciated! <3

After further review of the ticket that had been previously submitted, I'm showing that it was auto-completed, and I'm not able to find much more detail, surrounding the reason behind the closure of this ticket, without resolve. I'd like to get another ticket filed for you, so we can see if we can move forward with bringing this issue to an end. Does that sound okay to you? :)

I no longer work for Comcast.

4 years ago

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AlanD

Problem Solver

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613 Messages

4 years ago

Of course ComcastTylerJ!

I appreciate your interest. It's not a huge thing, but I'm really curious about it. As always, thank you

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Your Home Network

AlanD

REALLY strange Comcast admin page question (EG help!!)

AlanD

XfinityJosephA

AlanD

Gambit66

AlanD

CCTyler1

AlanD

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