Hey there user_ccn84p, thanks for joining us in our community forums! You're in the right place to get help from our team of experts. Can you please provide some details about what kind of help you need?
In my experience you cannot. I’ve tried over and again. A supposed Xfinity real person on this help forum told me to text them in a private message the specifics. Like a fool I did. No one replied. There is no way to get help or even effectively report them. Their chat is AI. It claims they are real but it is not. Someone suggested going to an Xfinity store for help.
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
EG
Expert
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118.3K Messages
6 months ago
Please post the nature of your issue in detail right here, but be sure to exclude any personal information.
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XfinitySean
Official Employee
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694 Messages
6 months ago
Hey there user_ccn84p, thanks for joining us in our community forums! You're in the right place to get help from our team of experts. Can you please provide some details about what kind of help you need?
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EG
Expert
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118.3K Messages
6 months ago
Darn echoes...........
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liliwings
Contributor
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87 Messages
1 month ago
In my experience you cannot. I’ve tried over and again. A supposed Xfinity real person on this help forum told me to text them in a private message the specifics. Like a fool I did. No one replied. There is no way to get help or even effectively report them. Their chat is AI. It claims they are real but it is not. Someone suggested going to an Xfinity store for help.
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EG
Expert
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118.3K Messages
1 month ago
@liliwings
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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