ooshawn's profile
ooshawn
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12 Messages

Sat, Sep 19, 2020 9:00 AM

Re: Xfinity Internet dropping connection frequently

I had the same problem, I bought a 150$ UPS for the socket my modem is on and the problem has stopped. It might be a power supply issue. The box said voltage regulation on it. 

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Official Employee

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2.5K Messages

8 m ago

Good afternoon, ooshawn. From what I can tell, we should still be able to properly activate that device for you. Not sure what was going on to cause any complications on our end initially, but I'd like to take a look at your account and see what I can do to help. 

 

Please send me a PM with your first and last name, plus the MAC ID from  the Asus device and I will help you out from there. I look forward to hearing from you!

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

 

I am an Official Comcast Employee.
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