C_pollock's profile
C_pollock
Conversation Starter
1st Kudo
1st Reply

Frequent Visitor

 • 

8 Messages

Fri, Nov 20, 2020 9:00 PM

Re: WiFi with Gigabit service is faster than Ethernet cable?!

This just started for me. I'm getting 12 down on a gig speed. Wifi is fine. No changed made to the PC. Something is up and it just happened recently. 

Question

 • 

Updated 

7 m ago

392

2

0

0

Responses

Rustyben

Expert

 • 

24K Messages

7 m ago

moved from my account app area to home network area

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

0

0

EG

Expert

 • 

87K Messages

7 m ago

Have you tried using a different port on the gateway device ? How about a different ethernet cable ?

 

Also, have you tried power-cycling / re-starting the device ? No joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch if you do the latter.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

0

0

New to the Community?

Start Here