Regular Visitor
•
4 Messages
Re: Why do I keep losing connection
I am not the original poster, but I am having the same issues, so here are my values that were requested.
|
Downstream
|
Channel Bonding Value | ||||||||||||||||||||||||||||||||
| Index |
5
|
0
|
38
|
39
|
40
|
41
|
32
|
33
|
34
|
35
|
1
|
2
|
3
|
4
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
NotLocked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
| Frequency |
507000000
|
|
423000000
|
429000000
|
435000000
|
441000000
|
453000000
|
459000000
|
465000000
|
471000000
|
477000000
|
483000000
|
489000000
|
495000000
|
513000000
|
519000000
|
525000000
|
531000000
|
537000000
|
543000000
|
549000000
|
555000000
|
561000000
|
567000000
|
573000000
|
579000000
|
585000000
|
591000000
|
597000000
|
603000000
|
609000000
|
615000000
|
611600000
|
| SNR |
37.355988
|
|
36.609653
|
37.355988
|
37.355988
|
37.355988
|
37.636276
|
37.355988
|
37.355988
|
37.636276
|
37.636276
|
37.355988
|
36.609653
|
36.609653
|
37.355988
|
37.355988
|
37.636276
|
36.609653
|
36.609653
|
36.386890
|
36.609653
|
37.355988
|
37.355988
|
37.355988
|
37.636276
|
36.609653
|
36.609653
|
36.609653
|
37.636276
|
37.355988
|
37.636276
|
36.609653
|
NA
|
| Power Level |
7.599998
|
|
7.800003
|
7.699997
|
7.699997
|
7.300003
|
7.400002
|
7.099998
|
7.699997
|
6.900002
|
7.300003
|
7.000000
|
7.400002
|
7.199997
|
6.699997
|
8.099998
|
6.900002
|
7.300003
|
7.099998
|
6.900002
|
7.199997
|
7.099998
|
7.800003
|
6.599998
|
7.500000
|
6.900002
|
6.199997
|
7.699997
|
6.599998
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8.300003
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7.099998
|
8.000000
|
NA
|
| Modulation |
QAM256
|
UNSUPPORTED
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
OFDM
|
|
Upstream
|
Channel Bonding Value | ||||
| Index |
1
|
2
|
3
|
4
|
|
|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
|
| Frequency |
35800000
|
16600000
|
23000000
|
29400000
|
|
| Symbol Rate |
5120 KSym/sec
|
5120 KSym/sec
|
5120 KSym/sec
|
5120 KSym/sec
|
|
| Power Level |
40.520599
|
41.020599
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41.270599
|
41.270599
|
|
| Modulation |
64QAM
|
64QAM
|
64QAM
|
64QAM
|
|
| Channel Type |
US_TYPE_ATDMA
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US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
|
Model:TG3482G
Vendor:ARRIS Group, Inc.
Hardware Revision:15
Thank you.
EG
Expert
•
111.4K Messages
5 years ago
Your stats are all in spec.
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en1138
Regular Visitor
•
4 Messages
5 years ago
Even devices plugged in via ethernet cable are having this issue.
This is a recent development. My home setup hasn't changed and we just started seeing this issue about six weeks ago.
I have seen it manifest in a few ways - the kids get kicked off of a video game mid-match, or I am working on an HVD so the Citrix Client tells me that it has lost connection or a video call drops.
I saw this when using my own router with the modem in Bridge mode and also while using the Xfininty Modem as my wireless router. Seems to be directly related to the inbound signal.
Appreciate your curiosity.
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en1138
Regular Visitor
•
4 Messages
5 years ago
Thank you for taking a look at the numbers.
From what I can see across this forum and Reddit, this issue isn't isolated to just me. I don't think getting new equipment from Xfinity is going to change anything.
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EG
Expert
•
111.4K Messages
5 years ago
Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
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EG
Expert
•
111.4K Messages
5 years ago
Are there any RF error / event log entries being shown in the modem's UI pages ? If so, please post the as well.
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jimbo0455
New Poster
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1 Message
5 years ago
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0
EG
Expert
•
111.4K Messages
5 years ago
Those are the router component's event logs not the modem component's RF error log, they are unhelpful. We've seen many posts here recently indicating that they have now blocked the end user from accessing the error logs in the Comcast supplied gateway devices. A BIG mistake in my opinion......
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en1138
Regular Visitor
•
4 Messages
5 years ago
Event logs are not coming up for today, but here is a sample of what I see for yesterday.
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