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Sat, Oct 10, 2020 8:00 PM

Re: Why Do I Have to Reboot 2-3 Times a Day?

I have the same issue since Friday (10/09/2020).  
I have problems accessing several domains (amazon.com, americanexpress.com, canvas.ub.ca).  However, other domains have no problem (google.com, yahoo.com, youtube.com).

  1. Every time I reset the X1 Gateway, they start working again..until 10 or 15 minutes then it'll suddenly stop working (connection timeout).
  2. Call Xfinity customer service, and a technician come to check the signal on my home.  He said the signal is strong.  He suggested me to get a new modem (X1 Gateway).
  3. Got a new modem, and the behavior is still the same (intermittent connectivity).

I called again the customer service and he escalated to more specialized team that will contact me.

This is so frustrating since I cannot work (my company uses AWS and I cannot connect to aws.amazon.com).  And my kids had missed several classes last Friday.



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