MarkSwam's profile

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1 Message

Wed, Jul 1, 2020 6:00 PM

Re: "We've detected an issue with your modem" - reboots, then says I need someone to troub

I get a similar message, though mine is accompanied by a troubleshooting message of "Your current equipment can’t keep up with your Internet speed. Use our online tool to find modems best suited to your plan."

Guys, c'mon. This is a brand-new Asus CM-32 AC2600. It's more than capable of keeping up with my gigabit plan. 

Responses

EG

Expert

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86.6K Messages

10 m ago

You won't be able to get the gigabit speed tier with that modem no matter what the manufacturer's speed rating is. It's only a DOCSIS 3.0 capable device. Comcast requires a DOCSIS 3.1 capable device for gig speed.

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BruceW

Gold Problem Solver

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22.3K Messages

10 m ago


@MarkSwam wrote: ... Asus CM-32 AC2600 ... gigabit plan. 

For reference: see https://www.xfinity.com/support/devices/

 

Comcast rates the CM-32 for use with plan speeds "Up to 933 Mbps", so as stated, it's not approved for use with Gigabit service.

 

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