bashers72's profile

New Poster


1 Message

Wed, Jun 24, 2020 9:00 AM

Re: Switching between 2.4 and 5 GHz

I  to would like to know.  I had both going just fine, then all of a sudden the 2.4 stopped brodcasting.  So my Ring Doorbell 2 stopped working.  When i logged into the router, it will not let you rename or anything with the channels other than disabling one or the other.  i tried that and still no go.  i was able to change the setting of the router through the xfinity website and split the channels but the router will not brodcast the 2.4 so nothing will contect to it.  I tried the reserved ip address tips from xfinity but nothing shows up.  the router has to brodcast the 2.4 or nothing will connect to it. 





2K Messages

10 m ago

If you're using a leased Comcast gateway you should probably just trade it in for a free replacement or upgrade. Contact your local Xfinity store, call (800) XFINITY or use the Xfinity Chat assistant. If you prefer to deal with it in this thread, let me know and I'll have a Comcast rep assist you. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here