1 Message
RE: Speed test shows well over 750MB download but upload 23-24mb, i am expecting higher
I have the 1200Mbps service, and I was having issues uploading a video and figured it was the video service until I just did a speed test. I have only 400-800mbps down and 0.02-0.1mbps up... I reset my modem and restarted my PC, and the problem is persisting. I tried a few different speed tests and one of the local Denver servers showed 10mbps upload and all the rest continued to report less than 0.1mbps.
Here are my last results, also using a local Denver server.
801.9 Mbps download
0.09 Mbps upload
Latency: 7 ms
Server: Denver
Edit: I'm still having the same issue. When I used the Xfinity speed test though, it gives me typical speeds, but anything outside of xfinitys own network is unusable if any upstream is needed as I only get 0.06-0.08mbps upload. Likely a node issue and traffic needs to be diverted though a different route.
XfinityRichard
Official Employee
•
1.9K Messages
2 years ago
Hello @JRenshaw1210 we definitley want to ensure that you are getting the speed that you should be getting, I know firsthand how frustrating it is to try to download a movie and not being able to do so because of the speed. I truly do apologize for the inconvenience, and please be assured, I'll get you taken care of. If you send us a direct message with your full name and address, we'll be able to look at offers together. Just hit the direct message icon in the top right-hand corner of the screen, click "new message", type "Xfinity Support" and select that profile to send us a message directly.-Richard
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