Re: Service outages multiple times throughout the day

This is happening to our home as well.

Constant outages throughout the day- sometimes every half hour, sometimes every few minutes. A household of 6 WFH adults on the 1000Mbs plan are unable to work as a result.

I followed the above recommendations without resolve.

This is critically impacting our employment duties.

Responses

EG

Expert

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86.5K Messages

1 y ago

Is this with WiFi connections ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

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jsolex

Frequent Visitor

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10 Messages

1 y ago

This is with all devices, wireless and wired.

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EG

Expert

•

86.5K Messages

1 y ago

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Your Home Network

jsolex

Re: Service outages multiple times throughout the day

Responses

EG

jsolex

EG

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