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jsolex
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10 Messages

Wed, May 13, 2020 12:00 PM

Re: Service outages multiple times throughout the day

This is happening to our home as well.

 

Constant outages throughout the day- sometimes every half hour, sometimes every few minutes. A household of 6 WFH adults on the 1000Mbs plan are unable to work as a result. 

 

I followed the above recommendations without resolve.

 

This is critically impacting our employment duties.

 

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EG

Expert

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86.5K Messages

1 y ago

Is this with WiFi connections ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

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jsolex

Frequent Visitor

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10 Messages

1 y ago

This is with all devices, wireless and wired. 

EG

Expert

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86.5K Messages

1 y ago

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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