naren01's profile

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1 Message

Tue, Jan 28, 2020 6:00 AM

Re: second ip address for sb8200

I also am on hold for 2 hours and they keep telling me that I need buisness account or a second cable modem to get an additional ip address. 

 

I have a Arris T25 who do I talk to get a second address. 

 

Thank you 

Responses

EG

Expert

 • 

87.2K Messages

1 y ago

First, check the "Rate Card" for your local area to see if that feature is even available anymore. Seems that it is being phased out;

 

https://www.xfinity.com/support/rate-card/

 

It's a PDF.


Scroll down to "Xfinity Internet" and look for "Additional IP Addresses".

 

If nothing is listed then it's likely to have been discontinued in your local market area.

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