Obraznik's profile

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1 Message

Wed, Jun 3, 2020 9:00 AM

Re: Random disconnects have come back

I have been having similar random disconnect issues from the internet.  I have rebooted my cable modem dozens of times (both locally, and via the xfinity site).  Wifi networks appear to be OK but I loose connection to the internet, every few days.  Sometimes, multiple times per day.     I can't rely on it for business anymore.   Any suggestions??  Help would be appreciated.

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EG

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86.5K Messages

1 y ago

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2 Messages

1 m ago

I have been having the same issue for months, fought with xfinity countless times about the issues. I replaces ALL of my cables (seriously ever single coax and cat5 in the entire house) - no change. I've been through 5 routers/modems (2 of my own purchase and 3 xfinity's)

They just charged me $100 for a tech to come out and it did not resolve the issue - still fighting with xfinity over the charge. I've done a fresh install of Windows and updated all of my drivers.

It's completely random. I can go a month and never disconnect then all of a sudden I get disconnected every 5 - 10 mins for weeks at a time. I've literally gotten disconnected twice while typing this. It's infuriating and xfinity doesn't seem to give a you know what. 

I'm so sick of them. My advice is if you have another option go to their competitors. Lord knows if I could I would have 6 months ago. I have come to HATE xfinity! 

EG

Expert

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86.5K Messages

1 m ago

10 month old thread now being closed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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