Quokka's profile

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1 Message

Sunday, October 4th, 2020 2:00 PM

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Re: printer connection

Just started with Xfinity. Printer says it's connected to new network. Computers are connected to same network. But the computers can't find the printer. It's the same Epson printer we've used for a long time with our previous internet provider. The whole family is tearing our hair out trying to resolve this. Any ideas?

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New Poster

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5 Messages

5 years ago

i had the same problem with my epson. first i had to split the wifi so its a 2.4 and 5 ghz. put the printer on the 2.4. then i turned off the comcast security and havent had a problem since.

Visitor

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6 Messages

4 years ago

If you have a Xfinity XB7(white) modem, it comes with "AX" security.  Have your technician change it to "AC" or similar, and it will work.  Otherwise connect your USB CABLE TO YOUR WIRELESS PRINTER YOU PAID DEARLY FOR.   Comcast won't tell you anything to help, but go and check it out.  Their new modems are the reason for the incompatibility.  Period.

Expert

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111.4K Messages

4 years ago

 10 month old dead thread now being closed.

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