New Poster
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3 Messages
Re: Internet Keeps dropping and reconnecting
Spoiler
I'm getting the same thing, with an Arris TG1682G. Been happening for 3 days. Xfinity support told me they'd need to send a tech out to troubleshoot, but they can't because of COVID. Didn't so much as offer a bill reimbursement or anything for the trouble.
EG
Expert
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114.2K Messages
5 years ago
Start here;
https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652
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spetrarca
New Poster
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3 Messages
5 years ago
I've done all of the Tier 1 stuff to no avail. Comcast has determined they need to send a tech out to check the wiring outside...which they won't do because checking the outside wiring might somehow expose a tech to COVID-19 when there's no one outside to expose them to it?
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EG
Expert
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114.2K Messages
5 years ago
O/k well good luck with it then !
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