kmandeville's profile

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1 Message

Fri, Jan 22, 2021 9:00 AM

Re: Internet disconnects same exact minute, most every hour, last 2+ weeks

I am having the exact same problem, except mine happens at 52-53 minutes after the hour. Temporarilty interupts my zoom meetings and my work VPN will disconnect and reconnect. 

 

I have been going back and forth with my wifi router provider (ASUS) for a few days trying to diagnose the issue. Looking at my wireless logs, I can see that my laptop has an entry in the logs about DEAUTH as if it left the area, but I never move. 

What do you use for WIFI? My feeling is that it is probably related to your WIFI, not your internet service itself, because that's what it seems like is the problem to me, but it's hard to tell because it's only momentary, like 20-30 seconds top. Most people don't notice it. But the only way to prove that would be to hard wire (ethernet) your computer to your cable modem and see if it still happens. 

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Official Employee

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6.7K Messages

5 m ago

Hello kmandeville. Thanks for visiting and posting on our Forum. I can assist with troubleshooting your connectivity issues. Please reach out to me via private message and include your full name and service address, so I can assist you. To send me a private message: click my username (ComcastJoeTru) to view my profile, then click the link that says "Send a message" and there you can compose a private message. 

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