Marinomi's profile

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2 Messages

Mon, Jun 29, 2020 7:00 PM

Re: Internet disconnects at around the same time every night

Not sure how I put the spoiler tag on here...
Hi @EG , I am having a similar problem with my internet, I was online with overseas tech support this evening, my internet has been going out here now for the past month and a half.  The agent assured me that the strong signal she pushed to the modem would fix the problem.  I asked her if the signal pushed the firmware all the time, or just if it saw a problem and she couldn't answer, she kept going back to her script and it was making me want to smash my airpods.  Long story short, I thought that I had the problem resolved, but I am still experiencing internet issues around the same time of day consistently  I have had a technician out to replace the outside line from the "pole" to the house (we have underground wires) he also went through and re-terminated the ends on almost all the coax in my house.  I also have replaced my cable modem and router, I am actually using enterprise level firewall and APs.  I do not have a modem gateway, but just a standalone modem (arris sb6190), I don't think there are any logs I can pull from this device, if there are I can post them.  Can you talk to the powers at be and get the CMTS test done for me?  Let me know if you need anything from me, talk to you soon! It actually took a dive on me while I was trying to post 😞


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