mercerguy's profile

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Sat, Nov 28, 2020 5:00 PM

Re: Intermittent internet outages

I have been having these as well

Same SB6121 modem which I own 

Had a tech come over and he replaced a splitter

 

Still having the same issues.


Any ideas ?


Model Name: SB6121
Vendor Name: ARRIS Group, Inc.
Firmware Name: SB_KOMODO-1.0.7.4-SCM00-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3
Hardware Version: 5.0
Serial Number: 359079331522858801012019
Firmware Build Time: Jun 26 2020 18:18:25
Downstream Bonding Channel Value
Channel ID
Frequency459000000 Hz 465000000 Hz 471000000 Hz 477000000 Hz 
Signal to Noise Ratio37 dB 37 dB 37 dB 38 dB 
Downstream ModulationQAM256 QAM256 QAM256 QAM256 
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
2 dBmV  2 dBmV  2 dBmV  2 dBmV  

 

Upstream Bonding Channel Value
Channel ID
Frequency32400000 Hz 26000000 Hz 19600000 Hz 38800000 Hz 
Ranging Service ID1504 1504 1504 1504 
Symbol Rate5.120 Msym/sec 5.120 Msym/sec 5.120 Msym/sec 5.120 Msym/sec 
Power Level36 dBmV 36 dBmV 36 dBmV 36 dBmV 
Upstream Modulation[2] QPSK
[1] 32QAM
[3] 64QAM
 
[2] QPSK
[1] 32QAM
[3] 64QAM
 
[2] QPSK
[1] 32QAM
[3] 64QAM
 
[2] QPSK
[1] 32QAM
[3] 64QAM
 
Ranging StatusSuccess Success Success Success 

 

Signal Status (Codewords) Bonding Channel Value
Channel ID
Total Unerrored Codewords29564574 27718689 27718602 27718251 
Total Correctable Codewords
Total Uncorrectable Codewords556 494 537 593

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