New Poster
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3 Messages
RE: High Latency Under Load / Bufferbloat – Need Help Escalating (DOCSIS 3.1, Smart Queues Enabled)
All - I have 2Gbps plan, having XB8 as Modem and have eero 7 for Wifi router, recently had Tech visit and replaced my XB8 modem, replaced the able outside. After doing all these, my voice and video calls, Teams calls I get stuttering, conning issue while on calls, others not able to hear. Whatever I do, I get D/F mostly, rarely C. Not able to fix this issue with Xfinity. Make note, I've direct wired Cat6a / Cat8 to my pc/laptop, still same issue, as i said direct wired I get Bufferbloat measurement result as C.
XfinityMatthew
Official Employee
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702 Messages
17 days ago
Hello @jini_h Sorry to hear about the recent connection issues you've been experiencing since the modem swap. We would be happy to take a look on our end to see what the connection health and modem diagnostics are showing for us. Please send us a direct message with your full name and the service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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EG
Expert
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112.9K Messages
17 days ago
@jini_h @XfinityMatthew
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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