Re: High first-hop latency and packet loss
Same problem - gigabit internet, everything has been working fine last year up until beginning of March. Finally got a hold of Customer Support last week, and the first tech support reported, that after we power cycle the router / reboot, they were going to upload something into the router and do some changes. That didn't fix the issue and i got disconnected from chat and had to start over. Contacted a second tech and all they said was there was scheduled maintence in our area and pawned it off as that. Maintenence has been past and still experiencing the same issue you are having as well, Ping MS is all over the place from 21 to 420ms, and a lot of request time out. They were trying to put the blame on my router, saying it's not approved, but it's literally on their website Netgear C7800 and had it approved by tech, and onsite tech that set it up. literally doesn't help that they say they have a "ticket/reference numbers" for their chat techs, but everytime i get a hold of someone after hoours of waiting, no one knows a thing about it and i have to start over from the beginning.