katnipthief's profile

New Poster

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2 Messages

Tue, Dec 1, 2020 8:00 PM

Re: Getting a second IP address for my Arris SB8200 Modem

I'm dealing with this issue myself with the SB8200. Can you help?

Responses

EG

Expert

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87.2K Messages

7 m ago

They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !

New Poster

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2 Messages

7 m ago

Thanks. I just spent like 3hours on the phone. One rep at some advanced home services said she was adding it and we got "disconnected", then when I called back i I was told I had to call Arris to enable the 2nd IP address. I asked for a supervisor, who also tried to tell me the same thing. I'm certain Arris has no hand in this other than just being who manufactures it.

Official Employee

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2.5K Messages

7 m ago

Hi there, katnipthief. Thanks for posting here for support, you came to the right place for help! I can look into this for you and we can see if we have the additional IP option available to you. To get started, please send me a PM with your first and last name, we can go from there.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thanks!

 

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