Re: Frequent drops...

I've had this exact issue for months. It seems about the time the C-19 lockdown began, so did the "constant" dropping. It happens several times "per hour" - roughly 5 to 15 times "per hour".

I've built all of my own computers since 1996, so I'm well aware of rebooting a computer, modem, and wiring. In fact, just to test, I removed the 1 splitter I had in the direct line from the wall, so that the line from the wall to the modem is uninterrupted - a direct line. That only made the "drop" take less time to reconnect - from 15 seconds to just under 10 seconds.

The reconnect usually takes only about 15 seconds. But it's pretty annoying when I'm attempting to resolve a site and the connection drops. I'm a Web developer and constantly on the Net. So when it's dropping all the time, it interrupts my trying to work. When I'm working inside a site and cannot reach the pages of the CMS, or attempting to save and the signal drops, it's pretty aggravating.

I've gone through ALL the steps to eliminate issues with what "I" can control and have determined that the issue is "NOT" within my home, but the signal coming from Comcast / Xfinity.

So before I call for repair, can an Xfinity employee confirm or deny that the signal is disrupted specifically due to the load and changes during C-19?