Thu, Oct 8, 2020 1:00 PM
I am experiencing the exact same issue and I sent you a private message as well. I hope that was ok! I'm really looking forward to resolving this as quickly as possible.
7 m ago
Hello @damacaulay, thanks for reaching out to us! I am sorry to hear that you're experiencing these same 30-sec disconnects. This is absolutely not the kind of experience we want our customers to have with our Internet service. I would be more than happy to help! I have responded to your private message and look forward to hearing back from you.