damacaulay's profile

Regular Visitor


2 Messages

Thu, Oct 8, 2020 1:00 PM

Re: Frequent 30 second outages

Hi @ComcastAmira,


I am experiencing the exact same issue and I sent you a private message as well. I hope that was ok! I'm really looking forward to resolving this as quickly as possible.



Official Employee


2.3K Messages

7 m ago

Hello @damacaulay, thanks for reaching out to us! I am sorry to hear that you're experiencing these same 30-sec disconnects. This is absolutely not the kind of experience we want our customers to have with our Internet service. I would be more than happy to help! I have responded to your private message and look forward to hearing back from you. 

I am an Official Comcast Employee.
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