damacaulay's profile

Regular Visitor

 • 

2 Messages

Thu, Oct 8, 2020 1:00 PM

Re: Frequent 30 second outages

Hi @ComcastAmira,

 

I am experiencing the exact same issue and I sent you a private message as well. I hope that was ok! I'm really looking forward to resolving this as quickly as possible.

Responses

ComcastAmira

Official Employee

 • 

2.3K Messages

7 m ago

Hello @damacaulay, thanks for reaching out to us! I am sorry to hear that you're experiencing these same 30-sec disconnects. This is absolutely not the kind of experience we want our customers to have with our Internet service. I would be more than happy to help! I have responded to your private message and look forward to hearing back from you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here