damacaulay's profile

Regular Visitor

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2 Messages

Thursday, October 8th, 2020 1:00 PM

Closed

Re: Frequent 30 second outages

Hi @ComcastAmira,

 

I am experiencing the exact same issue and I sent you a private message as well. I hope that was ok! I'm really looking forward to resolving this as quickly as possible.

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Official Employee

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4.2K Messages

5 years ago

Hello @damacaulay, thanks for reaching out to us! I am sorry to hear that you're experiencing these same 30-sec disconnects. This is absolutely not the kind of experience we want our customers to have with our Internet service. I would be more than happy to help! I have responded to your private message and look forward to hearing back from you. 

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