Regular Visitor
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2 Messages
Re: Frequent 30 second outages
Hi @ComcastAmira,
I am experiencing the exact same issue and I sent you a private message as well. I hope that was ok! I'm really looking forward to resolving this as quickly as possible.
Regular Visitor
•
2 Messages
Hi @ComcastAmira,
I am experiencing the exact same issue and I sent you a private message as well. I hope that was ok! I'm really looking forward to resolving this as quickly as possible.
Responses
ComcastAmira
Official Employee
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2.3K Messages
7 m ago
Hello @damacaulay, thanks for reaching out to us! I am sorry to hear that you're experiencing these same 30-sec disconnects. This is absolutely not the kind of experience we want our customers to have with our Internet service. I would be more than happy to help! I have responded to your private message and look forward to hearing back from you.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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