Mkilla's profile

New Poster

 • 

4 Messages

Monday, November 30th, 2020 10:00 AM

Closed

Re: forgot my gateway password

I am having a similar issue with the same modem XB6 or TG3482, whatever it is, its junk.

 

I hard reset it cause i couldnt login to it thru 10.0.0.1, you know... so when i did the reset it asked me immediately to change the password when it booted up, i changed it to something i knew, and NOW trying to login to it, it wont let me in know matter what password i use!!  I  know doubt have to hard reset it again cause it just will not let me in.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Gold Problem Solver

 • 

2K Messages

5 years ago

If it's consistently having to be reset, it probably needs to be exchanged for a different one. You're paying for the gateway rental, you're entitled to have one that works.

You can stop by a Comcast store to exchange it, or arrange for a swap by calling (800)XFINITY or Chat support. 

forum icon

New to the Community?

Start Here