New Poster
•
4 Messages
Re: forgot my gateway password
I am having a similar issue with the same modem XB6 or TG3482, whatever it is, its junk.
I hard reset it cause i couldnt login to it thru 10.0.0.1, you know... so when i did the reset it asked me immediately to change the password when it booted up, i changed it to something i knew, and NOW trying to login to it, it wont let me in know matter what password i use!! I know doubt have to hard reset it again cause it just will not let me in.
Responses
darkangelic
Expert
•
2K Messages
7 m ago
If it's consistently having to be reset, it probably needs to be exchanged for a different one. You're paying for the gateway rental, you're entitled to have one that works.
You can stop by a Comcast store to exchange it, or arrange for a swap by calling (800)XFINITY or Chat support.
0
0