Anon57998611's profile

Contributor

 • 

25 Messages

Sat, Dec 19, 2020 2:00 PM

Re: Constant disconnects

I have problems with disconnects from internet consistently in NJ, and every time I get a tech, I am told, well, you have internet now, you're fine.  No,  when I'm getting thrown out of a meeting with the big boss of my work, it's NOT fine.  

Responses

EG

Expert

 • 

87.1K Messages

6 m ago

First. 

Is this with a WiFi connection ? If so, for a test, does a computer / device hardwired directly to the router / gateway device with an ethernet cable have the same problem ?


With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
Mike20878

Regular Contributor

 • 

83 Messages

6 m ago

This happens with an ethernet connection and sometimes on wifi. A couple techs were here on Tuesday and made some changes and swapped out my XB7 for an XB6. They said the XB6 has had problems.

Ethernet is still bad but wifi seems better. I don't know if it could be my computer's ethernet.
EG

Expert

 • 

87.1K Messages

6 m ago

@Mike20878 

 

Are you the original poster ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
EG

Expert

 • 

87.1K Messages

6 m ago

If you look up, what I see is the original poster had this forum name...

 

 

 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
Mike20878

Regular Contributor

 • 

83 Messages

6 m ago

Oh, I thought I was replying on my post.
Mike20878

Regular Contributor

 • 

83 Messages

6 m ago

I have a post with the same exact subject and for some reason I'm getting alerts for this post.

New to the Community?

Start Here