New Poster
•
1 Message
Re: Consistent Internet Drops All Day Long
Mine started doing the same thing ever since the stay home orders went into effect. The weird thing is sometimes when I get the "you are not connected" message and I check the status of my connection in settings it shows that I am connected and secured. It's maddening!
EG
Expert
•
111.5K Messages
5 years ago
Start here;
https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652
0
0
XfinityJoeTru
Official Employee
•
7K Messages
5 years ago
Hi Messie. Thanks for visiting and posting on our Forum. I can assist with further troubleshooting your internet connectivity issues. Please send me a private message and include your full name so I can assist you.
0
0
bailey125
New Poster
•
2 Messages
5 years ago
I am having the same issue. Drops multiple times a day. Sometime for 2 minutes and sometimes for 20 minutes. Have tried 3 times to get someone, a real person, to call me so that I can get a tech out to fix the issue. Keep getting the same response that someone will call me with 24-78 hours. It's been 7 days now.....no call. Tried the chat feature. Same thing. Call the 800 number and someone will call you back in 24-78 hours. Tried the schedule callback under support. No call back. My husband I both need to work from home. Is truly affecting his job and job performance.
0
0