New Poster
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1 Message
Re: Consistent Internet Drops All Day Long
Mine started doing the same thing ever since the stay home orders went into effect. The weird thing is sometimes when I get the "you are not connected" message and I check the status of my connection in settings it shows that I am connected and secured. It's maddening!
Responses
EG
Expert
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87K Messages
1 y ago
Start here;
https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652
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ComcastJoeTru
Official Employee
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6.7K Messages
1 y ago
Hi Messie. Thanks for visiting and posting on our Forum. I can assist with further troubleshooting your internet connectivity issues. Please send me a private message and include your full name so I can assist you.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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bailey125
New Poster
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2 Messages
1 y ago
I am having the same issue. Drops multiple times a day. Sometime for 2 minutes and sometimes for 20 minutes. Have tried 3 times to get someone, a real person, to call me so that I can get a tech out to fix the issue. Keep getting the same response that someone will call me with 24-78 hours. It's been 7 days now.....no call. Tried the chat feature. Same thing. Call the 800 number and someone will call you back in 24-78 hours. Tried the schedule callback under support. No call back. My husband I both need to work from home. Is truly affecting his job and job performance.
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