Re: Connectivity problems with SB8200
@djf55020 @EG I am having a similar problems and seeing a lot of errors on the downstream, but when I contacted the Arris CS they stated the problem is in the low power to the Upstream Bonded Channels. Mine is reading 36dBmV an they said that they need it to be above 45. I see yours is also below at 41.
I called Xfinity out for tech to come out and basically he wasn't interested in making any adjustments to the power at the pole saying that he could not do this, DESPITE customer service saying that the techs could do it. It's heartwarming to know this guy wants to solve problems.
And this attempt was after having all the lines and splitters looked at at another previous tech visit.
One SB8200 reviewer in the recent 6 months said that he asked to have line voltage attenuted. When i brought this up with the tech he said "we haven't done this since the analog days".
Very frustrating to say the least especially during this period of quarantine.
I have asked to use a Xfinity modem in the meantime and do not experience the dropped internet problems so have pinpointed this power issue as being the problem. But no one to help me...
Any other advice is appreciated. Want to hear others with the power issue and what they did to resolve - if any.