Regular Visitor
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3 Messages
Re: Can’t log into Fidelity App using wifi
I am having the exact same issue, started a few days ago. We can't log in on our desktops, one of which is hardwired to our home network, or on any of our mobile devices. If I disconnect my phone from the wifi network, I connect no problem via Verizon.
Accepted Solution
Loretto93
Regular Visitor
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3 Messages
5 years ago
I appear to have solved it, at least here's what finally worked for me and has continued to work for a few days now. I got the idea from another poster responding to a similar problem.
I had to do a factory reset of my modem (Netgear CM1150v) and re-activate that modem for my internet service with Xfinity. It took me a couple of times doing the hard / factory reset of the modem before I was finally forced to activate the modem again with Xfinity. I used my phone's Xfinity app connected via Verizon to do the activation.
I can log in to Fidelity again, working properly, after a couple of days on all my devices now, so here's hoping. I had not been able to access Fidelity on mobile devices nor Windows computers, whatever caused the glitch, whereas I normally access Fidelity multiple times a day on all devices.
If this doesn't help you, perhaps it will help someone else!
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liuml07
New Poster
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1 Message
5 years ago
This happens to me as well, zipcode 94404
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