Loretto93's profile

Regular Visitor

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3 Messages

Mon, Jan 11, 2021 12:00 PM

Re: Can’t log into Fidelity App using wifi

I am having the exact same issue, started a few days ago.  We can't log in on our desktops, one of which is hardwired to our home network, or on any of our mobile devices.  If I disconnect my phone from the wifi network, I connect no problem via Verizon.

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Accepted Solution

Regular Visitor

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3 Messages

5 m ago

I appear to have solved it, at least here's what finally worked for me and has continued to work for a few days now.  I got the idea from another poster responding to a similar problem.

 

I had to do a factory reset of my modem (Netgear CM1150v) and re-activate that modem for my internet service with Xfinity.  It took me a couple of times doing the hard / factory reset of the modem before I was finally forced to activate the modem again with Xfinity.  I used my phone's Xfinity app connected via Verizon to do the activation.

 

I can log in to Fidelity again, working properly, after a couple of days on all my devices now, so here's hoping.  I had not been able to access Fidelity on mobile devices nor Windows computers, whatever caused the glitch, whereas I normally access Fidelity multiple times a day on all devices.

 

If this doesn't help you, perhaps it will help someone else!

New Poster

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1 Message

5 m ago

This happens to me as well, zipcode 94404

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