Loretto93's profile

Regular Visitor

 • 

3 Messages

Monday, January 11th, 2021 12:00 PM

Closed

Re: Can’t log into Fidelity App using wifi

I am having the exact same issue, started a few days ago.  We can't log in on our desktops, one of which is hardwired to our home network, or on any of our mobile devices.  If I disconnect my phone from the wifi network, I connect no problem via Verizon.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Accepted Solution

Regular Visitor

 • 

3 Messages

4 years ago

I appear to have solved it, at least here's what finally worked for me and has continued to work for a few days now.  I got the idea from another poster responding to a similar problem.

 

I had to do a factory reset of my modem (Netgear CM1150v) and re-activate that modem for my internet service with Xfinity.  It took me a couple of times doing the hard / factory reset of the modem before I was finally forced to activate the modem again with Xfinity.  I used my phone's Xfinity app connected via Verizon to do the activation.

 

I can log in to Fidelity again, working properly, after a couple of days on all my devices now, so here's hoping.  I had not been able to access Fidelity on mobile devices nor Windows computers, whatever caused the glitch, whereas I normally access Fidelity multiple times a day on all devices.

 

If this doesn't help you, perhaps it will help someone else!

New Poster

 • 

1 Message

4 years ago

This happens to me as well, zipcode 94404

forum icon

New to the Community?

Start Here