omarvilla59

Frequent Visitor

•

16 Messages

Wed, Apr 22, 2020 6:00 PM

Re: 95 Mbps Download on a 600 Mbps Plan help!!!

I have the same problem as you. I've actually bought another SB8200 to eliminate the excuse that it's a device issue. In fact, what are the chances that two brand new modems are defective and were bought several weeks apart from two different big box stores. I'm on the gig plan and only getting about 120mbps and the most I've ever hit was 349mbps when I upgraded to the plan that evening and never saw those numbers again. I've spent hours with tech support, had them come out to check my lines which were fine and nothing. I don't know what else to do. These are my recent logs on my new SB8200 3.1 docsis modem.

Channel ID	Lock Status	Modulation	Frequency	Power	SNR/MER	Corrected	Uncorrectables
5	Locked	QAM256	495000000 Hz	5.7 dBmV	41.2 dB	0	0
2	Locked	QAM256	477000000 Hz	6.0 dBmV	41.4 dB	0	0
3	Locked	QAM256	483000000 Hz	5.8 dBmV	41.2 dB	0	0
4	Locked	QAM256	489000000 Hz	6.1 dBmV	41.3 dB	0	0
6	Locked	QAM256	507000000 Hz	5.0 dBmV	40.9 dB	0	0
7	Locked	QAM256	513000000 Hz	5.5 dBmV	41.0 dB	0	0
8	Locked	QAM256	519000000 Hz	5.4 dBmV	40.8 dB	0	0
9	Locked	QAM256	525000000 Hz	5.3 dBmV	40.9 dB	0	0
10	Locked	QAM256	531000000 Hz	4.7 dBmV	40.7 dB	0	0
11	Locked	QAM256	537000000 Hz	4.6 dBmV	40.6 dB	0	0
12	Locked	QAM256	543000000 Hz	4.8 dBmV	40.6 dB	1	0
13	Locked	QAM256	555000000 Hz	5.0 dBmV	40.5 dB	0	0
14	Locked	QAM256	561000000 Hz	4.5 dBmV	40.3 dB	2	0
15	Locked	QAM256	567000000 Hz	4.6 dBmV	40.2 dB	0	0
16	Locked	QAM256	573000000 Hz	4.5 dBmV	40.3 dB	1	0
17	Locked	QAM256	579000000 Hz	5.2 dBmV	40.4 dB	0	0
18	Locked	QAM256	585000000 Hz	4.7 dBmV	40.3 dB	0	0
19	Locked	QAM256	591000000 Hz	4.9 dBmV	40.4 dB	0	0
20	Locked	QAM256	597000000 Hz	4.3 dBmV	40.3 dB	0	0
21	Locked	QAM256	603000000 Hz	5.2 dBmV	40.3 dB	0	0
22	Locked	QAM256	609000000 Hz	5.1 dBmV	40.4 dB	1	0
23	Locked	QAM256	615000000 Hz	5.2 dBmV	40.2 dB	0	0
24	Locked	QAM256	621000000 Hz	4.6 dBmV	40.0 dB	0	0
25	Locked	QAM256	627000000 Hz	4.3 dBmV	40.0 dB	0	0
26	Locked	QAM256	633000000 Hz	5.1 dBmV	40.2 dB	2	0
27	Locked	QAM256	639000000 Hz	5.1 dBmV	40.3 dB	0	0
28	Locked	QAM256	645000000 Hz	5.4 dBmV	40.3 dB	0	0
29	Locked	QAM256	651000000 Hz	4.5 dBmV	40.1 dB	1	0
30	Locked	QAM256	657000000 Hz	4.8 dBmV	40.0 dB	2	0
31	Locked	QAM256	663000000 Hz	4.7 dBmV	40.0 dB	0	0
32	Locked	QAM256	669000000 Hz	5.7 dBmV	40.0 dB	0	0
33	Locked	Other	690000000 Hz	5.2 dBmV	37.8 dB	1025425968	0

Upstream Bonded Channels
Channel	Channel ID	Lock Status	US Channel Type	Frequency	Width	Power
1	4	Locked	SC-QAM Upstream	16600000 Hz	6400000 Hz	39.0 dBmV
2	3	Locked	SC-QAM Upstream	23000000 Hz	6400000 Hz	40.0 dBmV
3	2	Locked	SC-QAM Upstream	29400000 Hz	6400000 Hz	40.0 dBmV
4	1	Locked	SC-QAM Upstream	35800000 Hz	6400000 Hz	39.0 dBmV

Current System Time: Wed Apr 22 20:43:52 2020

Date Time	Event ID	Event Level	Description
04/22/2020 17:56	74010100	6	"CM-STATUS message sent. Event Type Code: 4; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56	74010100	6	"CM-STATUS message sent. Event Type Code: 22; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56	74010100	6	"CM-STATUS message sent. Event Type Code: 20; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56	84020300	5	"MDD message timeout;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56	74010100	6	"CM-STATUS message sent. Event Type Code: 22; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56	2436694061	5	"Dynamic Range Window violation"
04/22/2020 17:56	82001200	5	"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56	2436694061	5	"Dynamic Range Window violation"
04/22/2020 17:56	82001200	5	"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56	2436694061	5	"Dynamic Range Window violation"
04/22/2020 17:56	82001200	5	"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56	2436694061	5	"Dynamic Range Window violation"
04/22/2020 17:56	82001200	5	"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56	2436694061	5	"Dynamic Range Window violation"
04/22/2020 17:56	82001200	5	"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56	2436694061	5	"Dynamic Range Window violation"
04/22/2020 17:56	82001200	5	"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56	2436694061	5	"Dynamic Range Window violation"
04/22/2020 17:56	82001200	5	"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56	2436694061	5	"Dynamic Range Window violation"
04/22/2020 17:56	82001200	5	"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:55	84000500	3	"SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:55	67061600	6	"DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	2436694066	6	"Honoring MDD; IP provisioning mode = IPv6"
01/01/1970 00:00	82000200	3	"No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	84000100	3	"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	82000200	3	"No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	84000100	3	"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:33	84000500	3	"SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:01	82000200	3	"No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:01	84000100	3	"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:01	84000100	3	"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00	84000100	3	"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"

Responses

XfinityMichaelC

Official Employee

•

2.9K Messages

1 y ago

Greetings, @omarvilla59! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having issues with your internet speeds. This is certainly not the experience we want for you. I would like to have a closer look at art the signal and see what we can do to resolve this. Since you already sent a PM, I will continue to assist you through there.

0

J

Jaydeezy

Visitor

•

3 Messages

2 m ago

Did you ever get this issue resolved? I am having the same exact problem right now. Paying for 800Mbps, capped at receiving only 350Mbps!

1

0

EG

Expert

•

87.9K Messages

@Jaydeezy

Please create a new topic of your own here on this board detailing your issue. Thanks. Year old dead thread now being closed.

(edited)