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omarvilla59
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16 Messages

Wednesday, April 22nd, 2020 6:00 PM

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Re: 95 Mbps Download on a 600 Mbps Plan help!!!

I have the same problem as you. I've actually bought another SB8200 to eliminate the excuse that it's a device issue. In fact, what are the chances that two brand new modems are defective and were bought several weeks apart from two different big box stores. I'm on the gig plan and only getting about 120mbps and the most I've ever hit was 349mbps when I upgraded to the plan that evening and never saw those numbers again. I've spent hours with tech support, had them come out to check my lines which were fine and nothing. I don't know what else to do. These are my recent logs on my new SB8200 3.1 docsis modem.

Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
5 Locked QAM256 495000000 Hz 5.7 dBmV 41.2 dB 0 0
2 Locked QAM256 477000000 Hz 6.0 dBmV 41.4 dB 0 0
3 Locked QAM256 483000000 Hz 5.8 dBmV 41.2 dB 0 0
4 Locked QAM256 489000000 Hz 6.1 dBmV 41.3 dB 0 0
6 Locked QAM256 507000000 Hz 5.0 dBmV 40.9 dB 0 0
7 Locked QAM256 513000000 Hz 5.5 dBmV 41.0 dB 0 0
8 Locked QAM256 519000000 Hz 5.4 dBmV 40.8 dB 0 0
9 Locked QAM256 525000000 Hz 5.3 dBmV 40.9 dB 0 0
10 Locked QAM256 531000000 Hz 4.7 dBmV 40.7 dB 0 0
11 Locked QAM256 537000000 Hz 4.6 dBmV 40.6 dB 0 0
12 Locked QAM256 543000000 Hz 4.8 dBmV 40.6 dB 1 0
13 Locked QAM256 555000000 Hz 5.0 dBmV 40.5 dB 0 0
14 Locked QAM256 561000000 Hz 4.5 dBmV 40.3 dB 2 0
15 Locked QAM256 567000000 Hz 4.6 dBmV 40.2 dB 0 0
16 Locked QAM256 573000000 Hz 4.5 dBmV 40.3 dB 1 0
17 Locked QAM256 579000000 Hz 5.2 dBmV 40.4 dB 0 0
18 Locked QAM256 585000000 Hz 4.7 dBmV 40.3 dB 0 0
19 Locked QAM256 591000000 Hz 4.9 dBmV 40.4 dB 0 0
20 Locked QAM256 597000000 Hz 4.3 dBmV 40.3 dB 0 0
21 Locked QAM256 603000000 Hz 5.2 dBmV 40.3 dB 0 0
22 Locked QAM256 609000000 Hz 5.1 dBmV 40.4 dB 1 0
23 Locked QAM256 615000000 Hz 5.2 dBmV 40.2 dB 0 0
24 Locked QAM256 621000000 Hz 4.6 dBmV 40.0 dB 0 0
25 Locked QAM256 627000000 Hz 4.3 dBmV 40.0 dB 0 0
26 Locked QAM256 633000000 Hz 5.1 dBmV 40.2 dB 2 0
27 Locked QAM256 639000000 Hz 5.1 dBmV 40.3 dB 0 0
28 Locked QAM256 645000000 Hz 5.4 dBmV 40.3 dB 0 0
29 Locked QAM256 651000000 Hz 4.5 dBmV 40.1 dB 1 0
30 Locked QAM256 657000000 Hz 4.8 dBmV 40.0 dB 2 0
31 Locked QAM256 663000000 Hz 4.7 dBmV 40.0 dB 0 0
32 Locked QAM256 669000000 Hz 5.7 dBmV 40.0 dB 0 0
33 Locked Other 690000000 Hz 5.2 dBmV 37.8 dB 1025425968 0


 

 
Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 4 Locked SC-QAM Upstream 16600000 Hz 6400000 Hz 39.0 dBmV
2 3 Locked SC-QAM Upstream 23000000 Hz 6400000 Hz 40.0 dBmV
3 2 Locked SC-QAM Upstream 29400000 Hz 6400000 Hz 40.0 dBmV
4 1 Locked SC-QAM Upstream 35800000 Hz 6400000 Hz 39.0 dBmV


 

 

Current System Time: Wed Apr 22 20:43:52 2020

Date Time Event ID Event Level Description
04/22/2020 17:56 74010100 6 "CM-STATUS message sent. Event Type Code: 4; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56 74010100 6 "CM-STATUS message sent. Event Type Code: 20; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56 84020300 5 "MDD message timeout;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56 2436694061 5 "Dynamic Range Window violation"
04/22/2020 17:56 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56 2436694061 5 "Dynamic Range Window violation"
04/22/2020 17:56 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56 2436694061 5 "Dynamic Range Window violation"
04/22/2020 17:56 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56 2436694061 5 "Dynamic Range Window violation"
04/22/2020 17:56 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56 2436694061 5 "Dynamic Range Window violation"
04/22/2020 17:56 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56 2436694061 5 "Dynamic Range Window violation"
04/22/2020 17:56 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56 2436694061 5 "Dynamic Range Window violation"
04/22/2020 17:56 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56 2436694061 5 "Dynamic Range Window violation"
04/22/2020 17:56 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:55 84000500 3 "SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:55 67061600 6 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00 2436694066 6 "Honoring MDD; IP provisioning mode = IPv6"
01/01/1970 00:00 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:33 84000500 3 "SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:01 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:01 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:01 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"

 

omarvilla59_0-1587606909525.png

 

Question

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Updated 

4 years ago

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XfinityMichaelC

Administrator

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4.4K Messages

5 years ago

Greetings, @omarvilla59! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having issues with your internet speeds. This is certainly not the experience we want for you. I would like to have a closer look at art the signal and see what we can do to resolve this. Since you already sent a PM, I will continue to assist you through there.

0

Jaydeezy

Visitor

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4 Messages

4 years ago

Did you ever get this issue resolved? I am having the same exact problem right now. Paying for 800Mbps, capped at receiving only 350Mbps!

1

0

EG

Expert

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111.5K Messages

@Jaydeezy 

Please create a new topic of your own here on this board detailing your issue. Thanks. Year old dead thread now being closed.

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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4 years ago

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