Randomly high lag/ping and intetnet disconnect

Hello, @iamtabo. Thank you for reaching out over Xfinity Forums, you have contacted the right place for assistance with your connectivity concern. Working from home myself, I definitely understand the importance of needing to have a reliable connection. 

 

If you haven't checked out some of these articles on our website, we do have some network performance tips:

 

- https://www.xfinity.com/support/articles/improve-your-wireless-home-network

 

- https://speedtest.xfinity.com/tips-and-tools/improve-speed

 

If you're still experiencing connectivity issues, I would be happy to continue to investigate. I can check your area equipment and modem signals, and run through some troubleshooting as well. Since I will need to gather some information we don't want to discuss in our public conversation, please send a direct message. 

 

To send a direct message: 

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address. 

@iamtabo 

FWIW. Upstream channel number 3 is a problem. The power level is way too high / out of spec. There is a return path line impairment at that frequency somewhere.