NulledNuller's profile

Regular Visitor

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2 Messages

Sat, May 30, 2020 12:00 AM

Random Router Restart

My XB7 Modem randomly restarted and I am hoping to find out what caused it. I went to see the system logs but there are 0 to be found. How can I see what caused the restart?

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EG

Expert

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86.5K Messages

1 y ago


@NulledNuller wrote:

My XB7 Modem randomly restarted and I am hoping to find out what caused it. I went to see the system logs but there are 0 to be found. How can I see what caused the restart?


What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.


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EG

Expert

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86.5K Messages

1 y ago

Please post a screenshot or the text of the entire status page.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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2 Messages

1 y ago

~32dBnV upstream and ~41dB downstream

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