jahcletus's profile

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3 Messages

Sun, Jan 10, 2021 6:00 PM

Random Ping Spikes

I have had xfinity for a while now, but a problem has started relatively recently. About a month or so ago, I have started to have very high ping spikes randomly throughout the day. These spikes can last anywhere from ten minutes, to an hour or two. For example, if I were to ping google.com when my connection and ping is normal, I get an average ping of 22 ms. However, during these spikes, I get an average of around 70 ms. I have tried contacting agents, but none have been able to help, and some have just openly left the conversation without saying anything. I am connected via ethernet, and these spikes affect other devices within the house that are also connected via ethernet. I am just looking for any sort of help.


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